Nobody wants to contact a company that has terrible customer service, but even if you’re doing your best and being polite, it can be difficult to deliver good service, especially when you don’t have all the information you need. Customer relationship management software (CRM) gives you an advantage with providing customer service to your association members. Check out these three benefits of a CRM.
Information Is Stored in One Place Continue reading
The HOME Act, or Helping Our Middle-Income Earners Act, was introduced by Representatives Eshoo and Thompson to the House of Representatives on March 3, 2016. It is designed to amend the Internal Revenue Code of 1986 to allow for a deduction for HOA assessments. If you live in an HOA or similar community, you should know a little more about the HOME Act and how it can help you.
Summary of the Act Continue reading
Board members have a lot of responsibility, but just like anyone, they can become fatigued and tired of running the HOA. When that happens, however, the neighborhood suffers, so it’s important to understand the signs of HOA board fatigue, so you can stop it fast.
No One Is Communicating Anymore Continue reading
More and more people are using mobile devices to search the web and find information they want. If your website isn’t mobile-friendly, however, users could become annoyed and avoid your site altogether. Just like any business, your association needs to make its website mobile-friendly to meet current and future demand.
Mobile Usage Is Growing Continue reading
One of the best ways to promote a happy, friendly community is to boost neighborhood relationships. In a community where neighbors know each other, you’ll see less problems because everyone is watching out for each other instead of just themselves. However, in this day and age, it can be difficult to create these friendly neighbor relationships, so check out these three tips to help you.
Find Something You Have in Common Continue reading
Locating and fixing construction defects is one part of an association’s job, and there are a lot of different types of construction defects, such as peeling paint, curing shingles, wood rot, etc. If your HOA has located any construction defects within the community, check out these four tips on how to handle them properly.
Determine the Severity of the Defect