Monthly Archives: June 2015

Series: How to Communicate With Your Residents

Method # 2 – Over Voice and Text

In the last series, we looked at how email is the most popular form of communication with homeowners. However, voice and text are also preferred methods of communication, so in this article, we’ll take a closer look at communicating via cellphone.

Voice Is More Popular Than TextingResident  HOA communication over the phone

After email communication, communicating via cellphone calls is the next most popular communication method for residents. Just about everyone these days has a cellphone and refuses to leave home without it, making it a surefire way of getting ahold of someone. In fact, younger homeowners may not even have their own landlines. Text messaging is not as popular as voice communication, but it is still the third most popular means of communication for younger HOA residents. Residents 55 and older tend to prefer in-person communication and home phone calls significantly more than text messaging. Continue reading

Series: How to Communicate With Your Residents

HOA resident email communicationMethod # 1 – Over Email

Clear communication with HOA residents is the cornerstone of a successful HOA, and there are many communication options available. In this series, we’ll look at three ways of effective communication, starting with email.

Residents Love Email Communications

Many property managers and HOA leaders may not realize how much residents prefer email communications. In fact, regardless of age, most residents prefer email communication over home phone and cellphone communication. Emails allow residents to see the information when they want to see it. Instead of being forced to talk to the property manager on the phone when they are busy, they can simply glance at the email when they have time, and if they forget some of the information, they can always go back and check it again. Continue reading

HOA Top Security Issues

Successful HOAs provide unparalleled security and safety for homeowners. Unfortunately, there are many security pitfalls that associations can fall into. Check out these four top HOA security issues and how to avoid them.

Failing to Conduct a Security Auditsecurity

To fix any security issues, you have to know what works and what doesn’t, but too many communities fail to perform security audits. During a security audit, the property manager or board, tours the community and identifies potential vulnerabilities, such as a dark, hidden parking lot. When vulnerabilities are identified, the HOA can begin creating a solution to improve security and prevent danger. In the case of the dark parking lot, adding some lights or a CCTV camera are possible solutions. Continue reading