The board members of a community association make decisions. As the property manager, it’s your job to take action. This delicate balance requires proper teamwork between you and the board. Teamwork means a better HOA and a better place to live.
Maintaining the HOA
HOAs have rules and regulations and must follow state laws. The board should know the governing documents, the laws and the rules inside and out. If they want to make or change a rule, they need to know if a vote is needed or if they can act unilaterally. Simply put, the board makes the rules.
Your job as the property manager is to enforce those rules and laws. It’s your job to help residents understand the codes and regulations by posting them. If a resident fails to follow the guidelines, you are the person who sends a violation notice, and you are the person who residents call with complaints or disputes.
Defining the HOA
Board members have chosen to take time out of their own lives to make the community association a better place. They determine the standards that make the HOA what it is: a great place to live. It is up to the board to create goals and a vision of what the HOA should be.
As the property manager, you make this happen. You have the knowledge, experience and expertise to turn the board’s wishes into reality. For example, if the board has a goal to create a greater sense of community, it’s your job to come up with ways to implement and execute actions that meet this goal.
There must be great communication between board members and property managers. Board members need to clearly define what falls under your bailiwick so that you can follow through with needed actions. If the board fails to clearly articulate their expectations, they are setting you up to fail.
Your job is to do all the legwork for the board; communicate with residents, run meetings, work with vendors, etc. When board members clearly express their goals for you, you are able to properly communicate those with the HOA residents or vendors. Likewise, if residents are voicing concerns to you, you must communicate with the board to let them know a change may be needed.
Your board makes the decisions, and you take action, but only through teamwork does this happen successfully. If the board fails to do their part, you have no way to enforce their rules and goals. If you fail to do your part, rules can’t be enforced and goals are never reached. By working together, you improve your community association and make your residents happy.
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